Returns & Refunds Policy

Order Cancellations and Return Window

At Avella, we want you to be completely satisfied with your purchase. You are entitled to cancel your order within 30 days without providing any reason.

The deadline for canceling an order is 30 days from the date you received the goods, or on which a third party appointed by you (who is not the carrier) takes possession of the delivered product.

To exercise your right of cancellation, you must inform us of your decision through a clear statement. You can initiate this process by emailing our support team at avellaproductslb@gmail.com.

We will reimburse you no later than 30 days from the day we receive the returned goods. We will use the same payment method you used for the original transaction, and you will not incur any fees for this reimbursement.

Conditions for Returns

To ensure your goods are eligible for a return and full refund, please verify that the following conditions are met:

The products were purchased within the last 30 days.

The products are in their original, unopened packaging.

[Set as H2] Non-Returnable Items

Please note that certain items cannot be returned. These include:

Goods made to your specific custom specifications or clearly personalized.

Goods which, according to their nature, are not suitable to be returned (e.g., items that deteriorate rapidly or have passed their expiry date).

Goods that are not suitable for return due to health protection or hygiene reasons, and were unsealed after delivery.

Goods which, after delivery, are inseparably mixed with other items due to their nature.

We reserve the right, at our sole discretion, to refuse returns of any merchandise that does not meet the above conditions.

Returning Your Goods

You are responsible for the cost and risk of returning the goods to us. Please send all approved returns to the following address:

Lebanon, Beirut, Hazmieh

Avella cannot be held responsible for goods damaged or lost during return shipment. Therefore, we highly recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the returned goods or verifiable proof of return delivery.

Gift Returns

If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received and inspected, a gift certificate will be emailed to you.

If the goods were not marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves to give to you later, we will send the refund directly to the original purchaser (the gift giver).

Contact Us

If you have any questions regarding our Returns and Refunds Policy, or need assistance processing a return, please contact us at avellaproductslb@gmail.com or visit our Contact Us page.