Privacy Policy

Commitment to Your Privacy

avellalb.com is owned and operated by Avella, which acts as the data controller of your personal data. We have adopted this Privacy Policy to explain how we process the information collected by our website and to outline why we collect specific personal data. Please read this document carefully before shopping with us. We prioritize the protection of your personal and transactional data and are committed to guaranteeing its confidentiality and security.

Personal Information We Collect

When you visit avellalb.com, our servers automatically collect certain information about your device to ensure the website functions correctly. This includes details about your web browser, IP address, time zone, and essential cookies installed on your device. As you browse, we collect information about the specific products you view, the search terms that referred you to our site, and how you interact with our pages. We refer to this as “Device Information.”

When you make a purchase or attempt to make a purchase through our online store, we collect specific transactional data. This includes your name, billing address, shipping address, payment information (including credit card details processed via secure third-party gateways), email address, and phone number. We refer to this as “Order Information.”

Why Do We Process Your Data?

Our top priority is customer data security. We process only the minimal user data required to operate the website and fulfill our e-commerce services to you.

• Order Information: We use this to fulfill any orders placed through the site, which includes processing your secure payments, arranging for shipping, and providing order confirmations. We also use it to communicate with you regarding your purchase and to screen orders for potential risk or fraud.

• Device Information: We use automatically collected data to help us screen for potential risk (specifically using your IP address) and to improve and optimize our website's performance and layout for our shoppers.

Sharing Your Personal Information

To operate our e-commerce infrastructure, we share your Personal Information with trusted, compliant third parties. For example, our website is powered by Hostinger, which securely hosts our platform. We also share necessary Order Information with our secure payment processors and shipping courier partners exclusively to fulfill your deliveries. We may use tools like Google Analytics to understand how our customers navigate the store so we can improve the shopping experience.

Data Retention

When you place an order through avellalb.com, we will maintain your Order Information for our business records. This is necessary to comply with standard accounting, tax, and commercial laws, unless and until you ask us to delete this information.

Children's Privacy

Our retail products and website are intended for adult consumers. We do not intentionally collect Personal Information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately to request data deletion.

Your Data Rights

Depending on your jurisdiction (such as GDPR for European residents), you possess specific rights regarding your personal data:

• The right to be informed and access your data.

• The right to rectification (correcting errors).

• The right to erasure (deleting data).

• The right to restrict processing and data portability.

• The right to object to automated decision-making and profiling.

To exercise any of these rights, please reach out to our support team using the contact information provided below.

External Links

Our website may contain links to external sites not operated by Avella. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy statements of any external site you visit.

Information Security

We secure the information you provide on controlled, encrypted servers protected from unauthorized access. We maintain rigorous administrative, technical, and physical safeguards to protect your Order and Device Information. While we utilize industry-standard security protocols, please be aware that no data transmission over the Internet can be guaranteed as 100% secure.

Legal Disclosure

We will disclose any information we collect, use, or receive if required or permitted by law, such as complying with a subpoena, and when we believe disclosure is necessary to protect our business rights, protect your safety, investigate fraud, or respond to a government request.

Contact Information

If you have questions regarding this Privacy Policy or wish to manage your personal data, please email us directly at avellaproductslb@gmail.com. You can also reach out to our team directly through our Contact Us page.